nPOS is here for you with answers to your questions about fees, ordering supplies
and working through some common problems. Feel free to contact us if you have additional questions or issues that are not addressed here..
How do I update the time on my terminal?
What is the monthly minimum?
When are fees deducted for credit card processing?
When are fees deducted for additional products and services?
How long does it take to receive deposits for my credit card transactions?
What time do I need to settle or batch my terminal for
transactions to process same day?
I received notification that a cardholder is disputing a transaction.What should I do?
What do I do if I want to accept American Express?
I received a “call center” message on my terminal/gateway.What does this mean and what should I do?
I ran a credit card and it came back as declined. What does this mean and what do I do?
Where do I find the account ID and secret key in my nPOS Gateway?
How do I add or delete a user on the nPOS Gateway?
Do you supply terminals that are EMV compatible?
I am moving locations. Do I need to reprogram my terminal?
Will the software I currently use be compatible with your system?
Will the equipment that I have work with your system?
Do you have mobile options to process credit cards?
How do I reconcile ACH transactions?
Where do I locate my statements?