NKSoft FTTH Capabilities Telecom Business Process

Public Channel / NCS Capabilities

NKSoft Consulting Services capabilities for the FTTH deployment.

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1. 1| Page FTTH Business & IT System in Partnership with Fujitsu JUNE 1, 2015 2/2/2016 © 2015 NKSoft Corporation - Confidential

4. 4| Page OPEN SOURCE SOLUTION FOR FTTH OPERATORS Enterprise Solutions Email, VoIP, VOD Cloud Storage Fully Integrated Website Community Social Network Integrated Order Management Pay Bill, Request for Service 2/2/2016 © 2015 NKSoft Corporation - Confidential

6. 6| Page INTEGRATED SOLUTION FOR KIT CARSON TELECOM 2/2/2016 © 2015 NKSoft Corporation - Confidential

3. 3| Page OUR APPROACH Targeted assistance Comprehensive support Holistic support Targeted assistance: Proactive Solution, including improved current business processes and reduced short and long term cost End-to-End assistance: Comprehensive solution, help you to manage your complete business. Providing you with Critical Advantage, Critical Service & Proactive 24 hour support Holistic support designed to meet your specific business critical IT requirements: Mission Critical Partnership Efficiency, performance, improved business ROI 2/2/2016 © 2015 NKSoft Corporation - Confidential

22. 22 | Page Information Communications Technology Service intensity integrity innovation VISIT US: WWW.NKSOFT.COM

10. 10 | Page Example: Customer Standard Business Process Flow 1.0 Customer Registration 3.0 Subscriber Activation 5.0 Usage/ Product 6.0 Invoicing Subscriber 1.0B & 7.0 Payment/ Settlement (Bank/Credit Card) 4.0 Network ZMS Switch Asset Inventory 2.0 Equipment Installation Order Project Work Orders HR & Payroll Purchase Orders General Ledger Accounts Payable API API API Executive Dashboard (New) Available Subscriber Inventory Received API Post GL API Bank TYPICAL BUSINESS PROCESS FLOW 2/2/2016 © 2015 NKSoft Corporation - Confidential

5. 5| Page Kit Carson Telecom Website (nSocial) Customer Care and Billing (nBilling) Enterprise Resource Enablement (nERP) Management Analytics (Dashboard) Budget / Time Management Vendor Management Event Management Review Online Bills, Order status, etc. Advertising & social media Project Website Reports & Dashboards Marketing analytics Project Management Inventory Management Financial Management Network analytics Pay bill online Human Resource & Payroll Procurement Management Project Management (nProject) Integrated Solution Payment Processing Billing Management Order Management Network Deployment (Zhone ZMS) Customer Management Collection Management Project Planning INTEGRATED SOLUTION FOR KIT CARSON TELECOM 2/2/2016 © 2015 NKSoft Corporation - Confidential

15. 15 | Page Go There Make Well (2 Parts) Pull Fiber In Car (Twice) Prepare Fiber In Car (Twice) Splice Fiber (Twice) Rearrange Fiber Close Well (2 Parts) Get Back Go To Optical Cabinets (2) And Failure Location Pull Out Old Fiber Repair Sub ducts Blow New Fiber Connect New Fiber (Twice) Get Back Cut Repair In Fiber Network FIBER NETWORK SUPPORT PROCESS Example 2/2/2016 © 2015 NKSoft Corporation - Confidential

18. 18 | Page HOSTED BILLING, ERP AND PAYMENT PROCESSING PCI Compliant Hosted Solution with Auto Failover IPPay Customer Servers 2/2/2016 © 2015 NKSoft Corporation - Confidential Customer Customer Bank Auto Process Auto Process VS VS VS VS VS SSL

14. 14 | Page Process Map – Cash Applications IPPAY / BANK Back Office Activity Start Payment Are Received In Bank through IPPAY Get Details Of, ACH and Credit Card Notices And Supporting Documents Host Images And Details On nERP Automatic Payment Application executed Review Exceptions IPPAY Sends Details Of Deposits, Checks, Credit Card Notices And Supporting Documents Yes Customer Identifiable List Out All Unapplied Receipts, Post To Suspense And Initiate Follow Up Do We Have The Details To Reapply The Unapplied Item Identify Wrong Application Instances And Unapplied Them Is Cash Applications Correct Have All Receipts Been Applied NO NO A NO Refer The Case To Customer And Seek Resolution Invoice(s) Identifiable Is It A Short Payment Short Payment Within Tolerance Limit Reapply The Receipt To The Correct Open Invoice(s) Check The Batch Total For Receipts Yes NO Yes Yes Yes Real Time Application Run Batch Total Matches Bank Deposits Call Customer To Seek Details Of The Receipts Receipt Amount Matches Invoice(s) Total(s) Yes NO NO Manually Apply Receipt Against The Invoice(s) & Forward Case To Collections Team QC To Identify Reason For Error And Take Corrective Action NO Yes NO NO Manually Apply Receipt Against The Invoice(s) & Write Off The Short Received Amount Manually Apply Receipt Against The Invoice(s) & Post Balance As On Account In Customer Account Yes Manually Apply Receipt Against The Invoice(s) A Post The Batch In The AR System And Move Details To The GL Yes END CUSTOMER PAYMENT TO BANK: PA YMENT COLLECTION TO GL PROCESS Example 2/2/2016 © 2015 NKSoft Corporation - Confidential

16. 16 | Page Network Asset Management Service Provisioning Process Pricing And Billing Process Operational Planning Process Marketing Process Routine Operation Process Repair Process Calculate Price Of New Service Determine Tariffing Strategy Determine Services To Offer Customer Wants A Service Monitor Network Paramus Monitor Network Utilization Trigger Failure Alarm Alarm Trigger Log Problem, Solution.... Improve Process Analyze Network Behavior Bill Customers Calculate Penalties Set Up Service Forecast Find Customers For Service TELECOM BUSINESS PROCESS Example 2/2/2016 © 2015 NKSoft Corporation - Confidential

11. 11 | Page Customer Setup End to End Process Functional Flow ORDER CAPTURE SUB-FLOW nERP Order Lifecycle Management Check/ Create Order Run Availability Check Make Product Choices Product Validation Pricing Physical Connection Inventory Resource Reservation Technical Service Availability Schedule Appointment Submit Order Repeat as necessary Qualify Customer Order Complete Customer Order Application Activity Optional Application Activity nERP Integration Points Within Product Flow Legend TELECOM BUSINESS PROCESS Example 2/2/2016 © 2015 NKSoft Corporation - Confidential

13. 13 | Page CUSTOMER SUPPORT PROCESS Customer Needs & Satisfaction FTTH Business Strategy Product Design Understanding Req Prototype Product Quotes Orders Support Tickets Support Response Quotes & Orders Order Fulfillment Customer Support Orders Activate Product Feedback Product Data Feedback Feedback Product Design Feedback Product Decisions Billing and Payment Support Processes Customer Driven Business 2/2/2016 © 2015 NKSoft Corporation - Confidential

2. 2| Page Increase Innovation Security Support Rapid Change Improve availability & performance Improve Efficiency Capacity Increase quality of IT Services Achieve Service Level Agreements Increase business relevance Backup & Recovery Migration of Stand Alone applications Managed Services Implement New Technology (Android, iOS) Virtualization & Cloud Reduce complexity Drive costs down Rapid ROI FTTH OPERATOR CHALLENGE SOLVED BY OUR SOLUTION 2/2/2016 © 2015 NKSoft Corporation - Confidential

9. 9| Page • Highly flexible billing & rating engine • Data model driven product catalog • Expansive promotion capabilities • Flexible rating Product Product Line Component Usage Contract NRC Discount Plan Discount Unit Credit Plan Unit Credit FLEXIBLE BILLING AND RATING 2/2/2016 © 2015 NKSoft Corporation - Confidential

17. 17 | Page Accounts Payable Manager Dept. Head GM Any Employee Need $$$ Requestor fills out check request form M Requestor sends to manager for approval Manager sends to department head Approve? M P Send back to requestor Send back to requestor Send GM for approval Over 1k? M P P Yes No Yes No Approve? Approve? No Send back to requestor Yes Correct? Send to AP AP rep verifies form Check sent to requestor Check is printed AP rep keys into system Send back to requestor M CHECK REQUEST PROCESS - nERP Example 2/2/2016 © 2015 NKSoft Corporation - Confidential

12. 12 | Page Order Fulfillment nERP: Customer Management Submit Order For Fulfillment Update Status nERP: Order Management Orchestrate Order Update Status nERP: Work Management System Create Service /Job Order Deliver Service nERP: Inventory System Service Configuration And Assign Resources Zhome ZMS: Activation System Activate Service 1 2 3 4 5 6 6 CUSTOMER AND ORDER PROCESS 2 Generate Invoice Collect Payment (IPPAY) Apply Adjustment Invoice & Payments 2/2/2016 © 2015 NKSoft Corporation - Confidential

7. 7| Page Business Intelligence Platform Capabilities DATA APIs STANDING REPORTS USAGE ANALYTICS SUBSCRIBER ANALYTICS FINANCIAL ANALYTICS OPERATIONAL ANALYTICS Integration PROVISIONING APIs ACCOUNT APIs STATUS APIs NOTIFICATION APIs PAYMENT APIs GENERAL LEDGER USAGE FEEDS ORDERING APIs Administration ADMIN CONSOLE SERVICE DASHBOARD Sales/Channels PORTALS SELF CARE EBPP POINT OF SALE MOBILE Customer Management ACCOUNTING MANAGEMENT ORDER ENTRY CREDIT CHECK QUOTE DIAGNOSTICS PAYMENTS SERVICEABILITY CONTACT MANAGEMENT COMMISSIONS GLOBALIZATION Service Fulfillment LOGICAL INVENTORY PHYSICAL INVENTORY WORKFLOW ACTIVATIONS WORKFORCE MANAGEMENT Customer Management COLLECTIONS JOURNALS TAXATION INVOICE ACCOUNTS RECEIVABLE PRODUCT CATALOG & RATING ROAMING MEDIATION THRESHOLD MANAGEMENT ADJUSTMENTS 2/2/2016 © 2015 NKSoft Corporation - Confidential

8. 8| Page  An intuitive order entry process  A simplified CSR training and user experience  Customer-centric view  Tracking/reporting  Statement engine that allows for granular parameter configurations  Improved one-to-one customer messaging  A overall intuitive and easier customer user experience (the GUI)  Integrates with all our other systems  On-line self-care and order entry for customers INTEGRATED SOLUTION FOR KIT CARSON TELECOM 2/2/2016 © 2015 NKSoft Corporation - Confidential

20. 20 | Page Aubrey Roberts Managing Director, Service Delivery & Professional Services • Responsible for all customer delivery, billing and customer BSS systems. • 25+ years experience developi ng, deploying and operating BSS/OSS platform s for carriers worldwide both as a senior executive consultant and operator. • Performed leading roles in imp lementation and operations for leading Telecommunication and Communication service providers such has Kit Carson Telecom, Excel Communication s, Level 3, US Tele Pacifi c and GCI to name a few. • CISSP certified, a leading globally recognized standard in the fiel d of Information System Security • Prior to NKSoft, Mr. Roberts held senior po sitions at Ernst & Young, CSG Systems and GCI Sukant Ghosh Project Management Office (PMO) • Responsible for Professional Services project delivery and implementations. • 7 years experience in transformation, solution definition , delivering and implementing co mplex BSS/OSS solutions for global telecommunication service providers • Responsible on average for over $25 million annually in net new Professional Services spend during this tenure Sean has led large deployment teams BSS/OSS effo rts covering POS, CRM, billing, orderi ng, provisioning, interconnection, & network inventory • Prior to NKSoft, Mr. Ghosh held seni or positions at Samsung R&D Systems EXPERIENCED RESOURCES 2/2/2016 © 2015 NKSoft Corporation - Confidential

21. 21 | Page Christopher Dunphy Vice President, Product & Architecture • Responsible for developing and managing the NKSoft solution and overall application architecture • 19 years of business transformation, solution definition , product development, IT strategy, architecture, data conversion and implementatio n experience exclusively in the communications space • Responsible for $10 million annual product development spend and has led in excess of $100 million worth of OSS/BSS efforts covering POS, CRM, billing, ordering, provisioning, interconnect ion, & network inventory • Prior to NKSoft, Mr. Dunphy held senior positions at Oracle, IBM & Ernst & Young Nick Uddin Vice President, Network Design, Provisioning, Security, and NOC • Responsible for all Network security, design & development and integr ation layer development • Certified Top Cisco engineer an d certified Security Officer • 20+ years of Fiber design/development experience, primarily in telecom • Development lead for top ma nagement consultancy, to manager of development and inte grations at NKSoft • Prior to NKSoft, Mr. Uddin held senior position with Dell SecureWorks, Me gapath, Tmanage and American Airlines EXPERIENCED RESOURCES 2/2/2016 © 2015 NKSoft Corporation - Confidential

19. 19 | Page ESTIMATED PRICING 2/2/2016 © 2015 NKSoft Corporation - Confidential  Customer-oriented pricing options: Simple, Flexible and Comprehensive  World-class service and support  Clear and Simple SLA Guarantees nBilling Next Generation Billing and Payment Management solution for the FTTH operators • Customer Registration • Service Management • Pricing Management • Invoicing • Payment Processing • Triple Play Offering • Customer Portal nCRM Next Generation Sales, Marketing and Trouble Ticket Management solution for the FTTH operators • Lead Management • Opportunity Management • Quote Management • Trouble Ticketing • Order Management • Partner Portal nProject Your single project management tool which can manage • Project Dashboard • Gantt Chart/Timeline • Task • Issues • Project Files Management • Reminders • Contacts > 99.95% > 99.99% > 99.99% > 99.99% > 99.99% nERP Next Generation Procurement, Warehouse, Accounting Management solution for FTTH operators • Complete Procurement Process • Complete Accounting • Warehouse Management • Barcoding • Bid Management nHRM Next Generation Human Resources, Payroll Management solution for FTTH operators • Complete Payroll • HR Management • Incentive Management • Recruiting Management • Taxation Clear and Simple SLA Guarantees with Uptime of $1/Bill/Month No hidden fees $5/User/Month No hidden fees $1250/Month No hidden fees $5/User/Month No hidden fees $1250/Month No hidden fees

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