Customer Experience

Seamless Customer Experience

NKSoft’s rich experience in implementing Oracle CRM solutions for more than a decade, helps clients address their short-term imperatives–to reduce their maintenance cost. Our flexible delivery models help you achieve differentiated capabilities to compete effectively over the long term.

We offer services across the Oracle products - on-premise and on-cloud, to deliver a seamless customer experience in areas of Marketing, Sales, Commerce, Service, Social, and CPQ (Configure, Price, and Quote).

OUR OFFERINGS

Sales    Marketing    Customer Service    Social    e-Commerce

  • Manage your campaign with NKSoft's rich experience with the Oracle Eloqua Marketing Solution.
  • Enhanced User Experience, enabling additional functionality and workflow by using our Oracle PeopleSoft CRM Plug-in Tools & Accelerators.

  • Experience user-friendly interface for your web portal requirements with NKSoft’s Oracle WebCenter capabilities.
  • Deploy Oracle Sales Cloud App with NKSoft’s fast-track implementation methodology.

  • Comprehensive Field Services with Mobile Apps on Oracle Siebel CRM. 
  • Enable everyone, from sales reps to channel partners, to sell more with improved cross-sell and upsell capabilities, using Oracle Product Catalog Solution across platforms. 

SOLUTIONS

 

Online Webshop, facilitating direct sales (B2B and B2C) and customer collection. The solution is directly integrated with back end nERP system to generate the necessary sales orders and account for payments received. With multi-lingual capability (the current solution has 7 languages), this solution has vast applicability across all businesses and geographies.

  

Pricing & Costing systems directly integrate with PLATT rates for automated update of product price & cost, for accurate invoicing & margin calculation on real-time rates of global oil prices. The system requires no manual intervention and delivers error-free pricing of products on real-time PLATT rates and pre-determined loads / discounts.

Case Studies

Implementation of customer portal on common integration platform and integrated various back end applications for a Card and Payment Major in Nordics. 

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